Name: Premier Inn London Romford (Mercury Gardens)
Address: Mercury Gardens, ., London, London, London, RM1 3EN, United Kingdom
Rating: 7

Restaurant

Meals

Location

At the hotel

Elm Park

Hornchurch

Upminster Bridge

Havering

Brookside Theatre

Romford Market

Kidspace

The Picture Frame Gallery

London City Airport

Tower of London

Tower Bridge

The Shard

London Eye

The British Museum

National Gallery

Big Ben

Buckingham Palace

Madame Tussauds

Hyde Park

Victoria and Albert Museum

Loftus Road Stadium

Rochester Airport

Stansted Airport

London Southend Airport

London Heathrow Airport

London Luton Airport

London Gatwick Airport

Premier Inn London Romford (Mercury Gardens)

London

My time at Premier Inn Romford. All my issues were dealt with very well. I didn’t have any problems with my room. Amazing customer service. Both Raluca  and Sylvia went over and beyond to provide myself, bridesmaid's and groomsmen’s a fantastic experience.

Don’t lose them !! Also give them a pay rise :)

Great hotel windows open and tv works. Mobile reception is good and rooms are clean and you get what you've paid for 100% .

Louie court great

Brooke is amazing so kind and helpful. In general the hotel is so clean and staff very nice recommended great location on market square. Good restaurants around and unlike alot of PI has AC in rooms. Discounted parking in nearby car park behind hotel

Great Experience

Needs to update as the other premier inns have updated and this one hasn't to stuck in the past and not future 

Very outdated

Overall a great restful night’s sleep on an amazing mattress. Great facilities and good hearty breakfast with plenty of choice. 

Very comfortable

I read the poor reviews given by individuals before my arrival with friends and feared the worse. However, our rooms were clean, tidy and comfortable and had no bother with noise as many reviews suggest. Staff were absolutely brilliant, and a special mention to Jackie and her colleagues in the bar and restaurant who despite being understaffed worked tirelessly to accommodate us and all who showed some patience!! Our only gripes was the bar shut at 10 but it wasn’t the end of the world. All in all we couldn’t understand why all the poor reviews..we didn’t pay Ritz prices and didn’t expect a Ritz service, definitely would stay again, thank you.

Mr F

Travelling from Norfolk we thought we would try the Romford Premier Inn as a base for a few days in London.  Worked brilliantly.   Easy to get to, free parking and superb links to central london via the Elizabeth Line.   Would definitely recommend 

Convenient for London Trip

The extra beds are hard and uncomfortable, good location, near both shopping centers and train station.

Could be better

We had booked 2 rooms and had requested that the two rooms were near each other and as we had a newborn baby with us, we asked to be either on the ground floor or any floor in the main building as there is a lift there. 
We were given first floor rooms where there wasn't a lift. After a while they exchanged our rooms to the 1st floor in the main building that had a lift. 
When we got into our room the toilet would not flush as it seemed to be blocked. I reported this to reception as was told "there's nothing we can do about it???"
Is there no maintenance staff in this hotel?
I asked for a plunger and told them I would fix it myself.
The next day I once again requested a plunger as I heard nothing from reception. I was then told that they couldn't find one and that "they were going to ask in the bar if they had a plunger"
Once again, I heard nothing!!
On the third day of my stay (after having to go down to the bar to use a bathroom or use my daughter's room who stayed in another room) I decided to go and buy a plunger and fix the issue myself.
I have NEVER stayed in such a despicable hotel in my entire life.
As I said, I have always stayed in this hotel but after this experience I'll never stay here again.
I should have read all the previous reviews that have stated that the hotel has gone from bad to worse in the recent months.
On 2 of the days that we stayed the breakfast came out cold and the poached eggs were basically boiled eggs. The bacon was rock hard and the black pudding tasted like someone spilt an entire container of salt on it.
The bar closed as 10pm on the Friday night and 9om on the Sunday night?
I was told by the staff this was due to understaffing? 
My daughter requested her room to be cleaned on the Sunday (requested by 10am) and when we got back that evening nothing had been cleaned (only a new sheet draped over the chair) The bins were not emptied and the new sheet didn't fit so they had to sleep on the bare mattress. 
As we were travelling with a newborn baby, we requested a cot when booking the hotel. After checking in we had to request 4 times at reception for the cot as it wasn't in the room. The cot finally arrived late that evening

Worst experience ever

Internet is shocking!  It dose not work! 0.2mb download speed.
Went to reception to complain and have to pay 5 poubds for ultimate wifi what is 7mb at its best. 
Not the first premier this is the same our compay avoids them less we are despret anc cabt get anything else as we use the onternet dialing onto sites to sort cctv and alarms 

Premier Inn London Romford (Mercury Gardens)

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