Name: Premier Inn London Richmond
Address: 136 138 Lower Mortlake Road, London, London, London, TW9 2JZ, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Hairdryer

Flat-screen TV

Shower/Bathtub

Rooms

Restaurant

Meals

Free Wi-Fi

Internet

Spanish

English

Italian

Polish

Languages Spoken

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

Hotel features

Richmond

Kew Gardens

Gunnersbury

Minorca Sailing

Orange Tree Theatre

Marianne North Gallery

Queen Charlotte’s Cottage

Royal Botanic Gardens, Kew

Richmond Green

Richmond Palace

Richmond Bridge

The National Archives

Petersham Meadows

Loftus Road Stadium

Victoria and Albert Museum

Hyde Park

London Heathrow Airport

Buckingham Palace

Madame Tussauds

Big Ben

National Gallery

The British Museum

London Eye

The Shard

Tower Bridge

Tower of London

London City Airport

London Gatwick Airport

Farnborough Airport

Blackbushe Airport

London Luton Airport

Rochester Airport

Premier Inn London Richmond

London

Arrived at 14:15 to be told no room available, people who arrived after me were offered rooms if they paid £10.00 (check in 15:00). No lift available to the room, not offered a room on a lower floor. To get to the room you have to walk up a dingy fire escape that hadn’t seen a cleaner in weeks. Building works are in progress an email came 48 hours prior to arrival letting me know, leaving no time to look at alternative hotels. Breakfast was not great, buffet style, breakfast opened at 06:30 I arrived at 07:15 the first in so the food had already been out 45mins. If you take the kids they could use the fried eggs as frisbees (tip..order poached eggs as they are cooked to order). Not sure how long the food sits there, but when I finished it was still out and no one else had been in. Worst experience in a Premier Inn.

Uninspiring

We arrived late on Friday and went straight to dinner. The menu had plenty of options and was reasonably priced.
Our server was incredibly friendly and tended to us like we were the only people there, despite the restaurant being quite busy. Adept at making recommendations and expedient in answering any queries we had. We really could not have asked for more

Amazing staff

Dreadful noise from building work and traffic noise on dual carriageway outside. Friendly staff and decent breakfast 

Noise

We always stay in in Premier hotels when holidaying in London or large cities in the UK: very friendly and helpfull staff, excellent cooked breakfast, good beds. Also good location to visit museums and places of interest

Very good

Classic Premier Inn. Clean, tidy, good beds, basic but pleasant.  Good location for the station and close to the amenities in the area. 

Great location

Stayed her Fri/Sat night
Got back to the hotel at 8.45 expecting to be able to eat in the restaurant, to be told there’s no staff, and the restaurant was closed!


Ok but needs improvement

I chose this hotel as we were celebrating a birthday and having a day at Kew Gardens. We have stayed here before so knew that it was good.

Convenient for Kew Gardens.

A very quiet room considering on a busy road and flight path. Friendly staff, comfortable bed with a bath, and good breakfast.

Quiet and comfortable

Not really much to say, the particular members of staff working the Saturday night weren't great at all, and I was given the staff smoking room to sleep in which had the window fully open even passed the security measure and there was a sock still on the smoke alarm, you could smell the smoke before you even entered the room, bed was dirty and covered in hairs, someone's greasy head shape was still on the pillow. Clearly not fresh sheets.

Not great

Awesome service by Armond, thanks for making us feel welcome, we were late getting to the hotel, nothing was a problem at all.
The rooms are comfortable, we asked for extra pillows late in the evening and they were delivered no problem. Will come again.

Premier Inn London Richmond

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