Heritage Ham Long Hotel & Spa 

Check-in Information

Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, mobile payments, and cashMobile payment options include: Apple Pay and Samsung PayThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisherThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Check-in Instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Mandatory Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of VND 1 will be collected before check-in. We have included all charges provided to us by the property.

Optional Fees

Airport shuttle fee: VND 500000 per vehicle (maximum occupancy 3)Nearby parking fee: VND 200000 per day (98 ft away)Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Credit card charges are subject to a surcharge of 3 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Important Notes

The seasonal pool will be open from January to December. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.